Technical Support Engineer L1 (iGaming)

Responsibilities

• Process support requests strictly according to internal instructions and procedures
• Quickly locate relevant documentation and guidelines (within 10–20 seconds across a database of 30–50 regulations and procedures)

Incident Diagnostics

• Work with developer tools (F12 / DevTools), application and system logs, HTTP requests (headers, parameters, body), proxies, traffic analysis, API requests, and server responses
• Escalate issues to the development team with a complete set of findings (request description, validation results, conclusions)
• Identify weaknesses in instructions and processes and propose concrete improvements

Requirements

• 1+ year of experience in technical support (L2 or similar level preferred)

Hands-on experience with

• F12 / DevTools
• Application and system logs
• HTTP (headers, parameters, body)
• Proxies and traffic analysis
• APIs (requests/responses)
• Grafana (log search, filters, dashboards, metrics)

Working Conditions

• Fully remote position
• Salary paid in USD
• Monday–Friday working schedule; weekends off
• Flexible start of the working day (GMT-3)
• Opportunities for professional growth and skill development

Key Skills:

• Technical Support
• Incident Diagnostics
• DevTools (F12)
• HTTP / API Analysis
• Log Analysis
• Traffic Monitoring
• Grafana
• Troubleshooting
• Proxy Tools
• Escalation Management